The article delves into the evolution of media communications in business, tracing the journey from traditional advertising to the formation of media ecosystems and the integration of artificial intelligence (AI) technologies. In the face of socio-economic turbulence, companies are compelled to adapt to a rapidly changing environment, which necessitates business diversification and the adoption of modern media tools. The authors thoroughly examine the key tasks of media in the context of both internal and external communications, emphasizing their role in building a sustainable brand, fostering customer loyalty, and optimizing client interactions. Special attention is given to successful examples of media resource utilization, such as Dove’s “Real Beauty” campaign, which exemplifies socially impactful content, and Nike’s strategy, rooted in value-based positioning and personalization. The article also explores the transformative impact of artificial intelligence on media and advertising. The authors describe how AI enables content automation, enhances targeting, analyzes vast amounts of data, and predicts audience behavior. Case studies of successful AI implementation are provided, including Netflix’s recommendation system, which has significantly boosted user engagement and reduced operational costs. At the same time, the article raises important ethical considerations, such as data privacy and the challenges of integrating AI into existing business processes. In conclusion, the authors stress the importance of business adaptation to digital transformation, the development of domestic media platforms, and the resolution of ethical issues associated with AI usage. The article offers a comprehensive perspective on the transformation of the media industry and its impact on business processes, making it highly relevant for professionals in marketing, advertising, and media communications.
Keywords: media communications, artificial intelligence, business diversification, branding, digital transformation.
JEL Classification: L96, L82
For citation
Gurushkin P.Yu., Titovnina E.I., Shlyapov I.V. The evolution of media for business: from advertising to ecosystems and artificial intelligence. Media: Theory and Practice, 2023, vol. 1, no. 2, pp. 5–14. https://doi.org/10.65324/mtp001